GDPR Compliance

Our Commitment to GDPR

Shadow Expanse is committed to protecting the privacy and security of your personal data in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page explains how we process your data and your rights under these regulations.

Data Controller

Shadow Expanse acts as the data controller for personal information collected through our website and services. Our contact details are:

Shadow Expanse
47 Acoustica Business Centre
Manchester, M4 5JW
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract: Processing necessary to perform our service agreement with you
• Legitimate Interest: Processing necessary for our legitimate business interests, provided these do not override your rights
• Consent: Where you have given clear consent for processing for specific purposes
• Legal Obligation: Processing necessary to comply with our legal obligations

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of your request.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significant effects on you.

Data Transfers

We primarily process and store data within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the relevant authorities.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected. Service records are retained for six years for warranty, quality assurance, and legal compliance purposes. Marketing consent records are retained until consent is withdrawn.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection
• Incident response procedures

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours and communicate the breach to you without undue delay.

Making a Request

To exercise any of your rights under GDPR, please contact us at [email protected]. We may ask you to verify your identity before processing your request. We will respond to all legitimate requests within one month.

Complaints

If you are not satisfied with how we handle your personal data or your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk