Privacy Policy

Introduction

Shadow Expanse ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shadow-expanse.com or use our audio equipment repair and calibration services.

Please read this privacy policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, postal address)
• Equipment details and service requirements
• Communication preferences
• Any other information you choose to provide

We automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete service requests
• Send you technical notices, updates, and administrative messages
• Respond to your comments, questions, and requests
• Communicate with you about services and offers
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records are retained for a minimum of six years for warranty and quality assurance purposes.

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Shadow Expanse
47 Acoustica Business Centre
Manchester, M4 5JW
United Kingdom

Email: [email protected]